Development of a project and Programme Management Methodology based on the PRINCE2 and MSP methods. MCL was also tasked with the establishment of a Programme Office, Conforming to PRINCE 2, and MSP Standards, including all project management techniques and processes as part of the amalgamation of the 5 IFA businesses into one.

• Delivered new business processes and provided advice on the mechanisms by which IT and Technology solutions should support the business process to enable maximum benefit to the IFA’s and internal business units.
• Programme office established to support Microsoft .Net based development and other bespoke software solutions, web site maintenance, content creation and delivery.
• Consolidation of 5 call centres into one. Responsible for advising project team on CRM and Knowledgebase Software selection procedures.